As the banking environment is getting more and more competitive, high quality customer service with the focus on steadily building customer loyalty has become today's top priority. To the banks, customer service has now become one of the most significant ways of improving profitability.

Insync, with its acute understanding and experience of the banking industry, offers a result-oriented portfolio of customer service programmes to its client that effectively harnesses the skills of its expert service personnel and robust infrastructure. We are also committed to provide a strong support for the delivery of a differentiated customer experience that ensures a seamless integration of all contact points with customers.

Insync's customized range of offerings for the banks in customer service includes:

• Addressing customer requirements in terms of their:
  • Accounts
  • Banking products
  • Payments
  • Applications
  • Authorizations
• Addressing and resolving customer complaints
• Conducting loyalty programmes
• Processing disputes and charge backs
• Managing e-mails