Since collections hold the key to enhanced profitability in any credit portfolio, therefore, streamlined and improved collection management at a reduced cost has become a challenge. At Insync, we understand this need very well and we are regarded as a top-notch player in integrated collections services. We are also responsible for handling the collections for the credit card and loan portfolio of one of the largest and most profitable private sector bank in India.

Our well-depth understanding and excelled skills in collections management have come up with our ability to set up a complete collection process in a span of mere 45 days.

Insync's collection management offers the following advantages:

• A highly flexible and robust collections management system that handles the entire collections life-cycle right from pro-active calling of non-delinquent customers to tackling tougher parties, including following up on legal cases till final closure.
• Customer-based collections handling across multiple loan products
• One stop solution for all back office issues
• Flexibility to scale up requirements and offer customized engagement modes
• The capabilities of integrated voice and data processing facilities for effective handling of large call volumes
• Best in class collection services consisting of superior technology, in-depth process expertise and robust infrastructure
• Unique third party dialer based collections solution, first of its kind in India, which helps in improving productivity and lowering operational costs.

The collection support services offered by Insync include:

• Field referral
• Fraud analysis
• Collection calling
• Dispute resolution
• Agency management
• Customer analytics & segmentation