1. Customer Life Cycle Management
   
   
2. IT Helpdesk (Tier based – L1, L2 & L3)
   
   
3. Dealer Management
   
   
4. Back Office Operations
   
   
5. Mystery Shopping

Key Services

1. Data Entry and conversion Voice Based
   
   
2. Outbound Calling using an automated dialler
   
   
3. Inbound calls using a toll free / IVR facility

Language Type

1. Multilingual: Arabic, English, French, Italian, German, Spanish, Portuguese, Russian, Mandarin & Japanese
   
   
2. Regional: Hindi, Bengali, Punjabi, Telugu, Tamil
   
   
   • Breadth & Depth of Services
     
     Availability of wing-to-wing suite of services facilitates the forging of long-term relationships, which enables the client to derive sustained cost and efficiency benefits.
     
     
     

Support Hours

1. 24 x 7
   
   
2. Business Hours
   
   
3. Off-business Hours
   
   
4. Overflow
   
   
   

Operational Models

1. Per connect minute
   
   
2. Per connection
   
   
3. Per Seat
   
   
4. Pay Per Performance
   
   
5. Others- Tailored as per client
   
   
   

Operational Models

1. Best Breed Practices
   
   Integration of industry best practices – Six Sigma, ITIL enables us to provide a quality driven proposition. All our resources are Agile certified, thus offering flexibility and adaptability.
   
   
2. "On the fly" scalability
   
   With presence in Tier I (NCR) & II cities (Dehradun & Chandigarh) we offer our clients ability to provide Pan Indian support.
   
   
3. Breadth & Depth of Services
   
   Availability of wing-to-wing suite of services facilitates the forging of long-term relationships, which enables the client to derive sustained cost and efficiency benefits.