The Client: IT service provider

Business Case: Service provider providing:

• Consolidation and Standardization of its processes
• Full replacement of Back Office staff from US to India (HR, Accounts, Recruiters, IT Sales)

Our Solution & Benefits:

Our Solution	Benefits
"Fit for purpose" best practices	Process Improvement resulting in reduction in cycle time for cash posting Backlog in Bank Account reconciliation was cleared
Key differentiator is employing the best at various levels	Precise understanding of business requirement & corresponding environment Optimum recoveries to the client in line with it's expectations
Technology Innovation	Automation of the entire process
Service Level Management	90% of AR / AP Helpdesk queries are resolved within 1 business day