The Client: A Fortune 100 world leader in imaging technologies

Business Case: Channel Partner Helpdesk that act as a:

• Single Point of Contact for Channel partners in EMEA region
• Multilingual support for Channel Partners (French, Spanish, Italian, Chinese, German)
• Consistent and uniform service delivery model

Our Solution & Benefits:

Our Solution	Benefits
Multilingual Dealer Portal	Simplify dealer access to content, applications, people & processes Easy and effective order entry
Multilingual Support	Increased User Participation
SLA driven model	Closed loop approach enabling timely incident closures & escalations
Skill wise call routing	Flexible and custom tailored service levels for different language dealers
Secure Operational Center	Data Security & redundancy Standard operating procedures & stringent DTP's
Incident & Problem management CRM	Real time incident tracking Customized workflow
cSat Audit	Identifying & eliminating pain areas