The Client: A Fortune 100 world leader in imaging technologies

Business Case: Centralized center that could provide:

• Nationwide sales & service support
• Establishing a consistent and uniform delivery model

Our Solution & Benefits:

Our Solution	Benefits
Queue wise resource allocation providing complete business intelligence solution	Quick case closures 24x7 support Timely escalations
Delivery framework based on 6 Sigma & industry best practices	Process Compliance
In-house knowledge repository	Reduced AHT Optimum resource utilization
Digital workplace for communication, project planning & documentation	Secure & centralized communication forum
Secure operational Center	Data Security Standardized operating procedures
Drilled down reports with detailed analysis	Identification of improvement areas