The Client: Leading domestic telecom service provider

Business Case: Outcalling center that could provide:

• Drill down analysis of the data post calling
• Reduce churn, focusing towards customer education, retention and acquisition

Our Solution & Benefits:

Our Solution	Benefits
Skill set wise resource allocation to activities	Increased activity success rate
Delivery framework based on 6 Sigma & industry best practices	Process Compliance
In-house knowledge repository	Reduced AHT Optimum resource utilization
Digital workplace for communication, project planning & documentation	Secure & centralized communication forum
Secure operational Center	Data Security Standardized operating procedures
Identification of improvement areas	Identification of improvement areas